FAQ: Handcrafted, Sharp Edged RPG Dice by Dicebound
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What currency are your add-ons in?

All prices are listed in Canadian Dollars

Last updated: October 11, 2020 09:22

When will my dice order arrive?

This depends what Wave you pledged on:

Early Bird Our goal is to have the early bird Dark Matter sets reach our North American Backers before Christmas. Early Bird Backers in other parts of the world: We will do our absolute best to fulfill these before the holiday season, but do not want to guarantee anything and disappoint. Any sets / extras that you choose to add on through backerkit will ship with wave one in late February 2021/Early March 2021.

Wave 1 It is our goal to have these sets shipped out by late February 2021/Early March 2021. Any sets / extras that you choose to add on through backerkit will ship with your original pledge.

Wave 2 It is our goal to have these sets shipped out by late March 2021/Early April 2021. Any sets / extras that you choose to add on through backerkit will ship with your original pledge.

Wave 3 It is our goal to have these sets shipped out by late April 2021/Early May 2021. Any sets / extras that you choose to add on through backerkit will ship with your original pledge.

Final Wave It is our goal to have these sets shipped out by June 2021. Any sets / extras that you choose to add on through backerkit will ship with your original pledge.

“Thank you” tier backers It is our goal to have any sets / extras you order through backerkit shipped out by June 2021.

Pre-Order Store It is our goal to have any sets / extras you order through our backerkit pre-order store shipped out by July 2021.

Last updated: October 13, 2020 14:20

Can I have local pickup?

Only our backers in Calgary, AB and surrounding area are able to choose local pick up.

Completely your pledge, but when you enter your address choose “Local Pickup” In the country drop down.

Last updated: October 14, 2020 14:20

Can I add a dice egg to my order?

We are only able to offer the Eggs through our ultimate collection. However, Fantasy By Numbers sells has all the colors and sizes you can imagine on their site.

Last updated: October 11, 2020 09:23

How long will the survey be open?

It is planned to close November 15th. Address or information pages will be open until your order ships.

Last updated: October 11, 2020 09:25

How can I reduce my shipping?

Each backer will be prompted to confirm if they would like to receive the glass potion bottles with their order. Choosing not to include the bottles can reduce shipping costs to some regions.

Last updated: October 11, 2020 09:26

When will my add-on sets ship?

All your add-on sets will ship with the wave of your original pledge.

Last updated: October 13, 2020 14:20

How do I change / modify my payment details?

You can update your payment methods by visiting the “review” page of the survey. There will be an option to click on “Update payment method”. Once you click that box, the payment details section will appear.

Last updated: October 13, 2020 13:36

Do backers get any freebies with their order?

Yes! Because of the stretch goals we hit, each dice set backer will receive a free coin, dice bag and 2 stickers. Additional ones are available for purchase in the add-on and pre-order stores :)

Last updated: October 15, 2020 19:25

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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